Refund policy

RETURN AND REFUND POLICY — SWAJ. STORE

 

1. Our Return Policy

At Swaj. Store, customer satisfaction is important to us. We want you to have a positive shopping experience and will review return and refund requests in accordance with this policy and applicable UAE laws.

2. Eligibility for Returns

You may contact us to request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product materially differs from its description on our website.

  • You wish to return an eligible product under any applicable return rights.

Products may need to be returned in their original condition, with original packaging and accessories where reasonably applicable. These conditions will not override any mandatory consumer rights.

3. Return Request Period

Please contact us within 7 days of receiving your order to request a return or report a problem.

This is our requested notification period and does not limit any longer or other rights provided by applicable law.

4. How to Request a Return

To request a return:

  1. Email us at crazysumit4567@gmail.com.

  2. Include your order number and the reason for your request.

  3. Provide photographs or other evidence of damage or an incorrect product, if applicable.

  4. Wait for our response with instructions for the next steps.

Please do not send products to a supplier or return address without receiving the appropriate instructions.

5. Refund Policy

Once an eligible refund is approved, we will arrange the refund using the original payment method where reasonably possible and as permitted by the payment provider.

Refund processing times may vary depending on your bank or payment provider. We will communicate any applicable processing information when your refund is approved.

Any refund required by applicable law will be handled within the legally required timeframe.

6. Return Shipping Costs

If a product arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and arrange an appropriate remedy, including return shipping where required by applicable law.

For other return requests, any applicable return shipping costs will be communicated before the return is arranged, subject to your legal rights.

7. Non-Returnable Products

Certain products may be ineligible for return where permitted by applicable law, including:

  • Personalized or custom-made products.

  • Perishable goods.

  • Hygiene-sensitive products that have been unsealed, where legally exempt.

  • Digital products or services where applicable legal exceptions apply.

This section does not exclude returns or remedies for defective, incorrect, or misdescribed products where required by law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at crazysumit4567@gmail.com.

Cancellation may not be possible after an order has been processed or dispatched. However, all applicable statutory cancellation rights will be respected.

9. Exchanges

If you receive a defective, damaged, or incorrect product, contact us to discuss a replacement or another appropriate remedy, subject to product availability and applicable law.

10. Contact Us

For return, refund, or exchange requests, contact:

Store Name: Swaj. Store
Email: crazysumit4567@gmail.com
Location: United Arab Emirates
Website: Swaj.store

Thank you for shopping with Swaj. Store. We appreciate your trust and will do our best to resolve any issues fairly.